Free shipping for orders over $100* See details here
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Shipping Policy

Turnaround

All orders are shipped within 48hours Monday-Friday, 8:30 AM to4:30 PM Pacific Time.

Carriers

We use the following carriers to deliver our orders:
USPS
UPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on price tiers for the total cost of products on your order. Before the final checkout page, you will be shown the total cost of shipping and will have the option to continue to check out or to edit your cart or simple not complete the order at that point.

Free Shipping 
Customers will receive free shipping on any order where the subtotal is $100 or more. This promotion is only valid in the continental 48 U.S. states with regular ground shipping. A code will automatically appear in your shopping cart, you must click the button "show available coupons" to activate your free shipping offer.

Be advised that both the US Postal Service (USPS) and United Parcel Service (UPS) do not make pickups or deliveries on holidays. This may delay your shipment. It is the buyer’s responsibility to be aware of interruptions of service caused by holidays.

Both USPS and UPS deliveries are also generally slower during the Christmas – New Year holiday timeframe. It is the buyer’s responsibility to take potential delays into account. We do our best during this holiday season to dispatch orders quickly. At times during the holiday season, we will enable a USPS Overnight Express or UPS Overnight Delivery option. Because of USPS pickup schedules at our location, orders received after 10:00am (PST) will not normally ship same day.

We are not responsible for the performance of the carriers once the carrier takes custody of the shipment.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at 562-735-0219 or via email at support@digdirect.com

Questions

If you have any questions about the delivery and shipment or your order, please contact us at:

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If you are a California resident CLICK HERE for important information regarding your rights under the CCPA

The DIG Business Kit is the only required purchase to become a Brand Ambassador. Registration is a one-time fee of$49, and there is an annual renewal fee of $15.99. There is a monthly "tech fee" of $12.99 for your personal DIG Direct online store, the DIG Direct App (when available), and the business tools in your back office. The first charge of $12.99 will occur in 30 days (first month is free). Nonprofit registrants will not be charged an enrollment fee or an annual renewal fee, and the tech fee will be waived for months when the nonprofit maintains "active" status.

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If you wish to terminate the enrollment process, do not click the "Complete Registration" button. Abandon this registration page. You may do so by clicking the DIG Direct logo in the upper left side of the page. This will return you to the home page. You will not be enrolled as a DIG Direct Independent Brand Ambassador and your credit card will not be charged.

If you are a California resident CLICK HERE for important information regarding your rights under the CCPA

If you are a California resident CLICK HERE for important information regarding your rights under the CCPA.

I understand that the term of my Superfan Agreement is one year from its acceptance by DIG Direct. Unless terminated earlier as provided in the SuperFan Terms and Conditions, my Agreement will automatically renew for successive one-year terms.

By clicking on the “Complete Registration” button below, you affirm that you have read and agree to the Superfan Terms and Conditions and agree to bound thereby.

If you wish to terminate the enrollment process click on the “Cancel” button. If you click on the “Cancel” button, you will not be enrolled as a DIG Direct Superfan. You will be returned to our home page.'

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*free shipping is valid on retail orders of $100 or more, shipped to the 48 contiguous United States (excludes AK and HI). Taxes, gift cards/certificates, and prior purchases do not qualify towards the minimum purchase requirement. Free shipping is by USPS Priority Mail or UPS Ground.